United Technologies Corporation Service Contract & Warranty Co-Op in Windsor Locks, Connecticut

Job ID: 74662BR

City: Windsor Locks

State: Connecticut

Country: United States

Category: Aftermarket & Sales

Job Type: Part time

Description:

When the global aerospace community looks for ideas and solutions to its biggest challenges, they turn to the people of UTC Aerospace Systems. We design, invent and deliver the most advanced and diverse range of aerospace systems on the market. We are inventors. We are manufacturers. We work in space exploration, commercial air travel, defense and rescue applications. Always learning and pushing the boundaries, we are an undisputed industry leader that continually sets the bar higher and higher. Come soar with us

At UTC Aerospace Systems, we’re ushering in a new era of customer service, with sophisticated tools that enable real-time customer connections and service anticipation techniques. We combine these innovations with responsive repair performance, product support and issue resolution for our global customers. Anytime. Any place. It’s this kind of best-in-class support that has kept our customers coming back for the past 100 years. Want to join the largest aftermarket network in the industry, with more than 50 maintenance, repair and overhaul (MRO) locations across 26 countries? You can learn from the best while bringing your fresh perspective and enthusiasm for customer service to our team. If those closest to you would use the words “reliable” and “dependable” to describe you, you could be a good fit for our team!

Primary Responsibilities:

  • Own all issues customers experience during the repair process

  • Act on all customer requests in a timely and effective manner

  • Track and measure performance results for airlines and engine overhaul centers

  • Drive key operational metrics including 98% customer service level

  • Generate quotes and manage account financials in accordance with contractual obligations

  • Monitor and expedite core returns to prevent delays in inventory replenishment

  • Perform supply chain role for repairs at internal vendor sites

  • Communicate consistent, complete and accurate account information and delivery commitments weekly to customers and supporting organizations

  • Create and present monthly progress reports and business reviews to customers and management

  • Develop strong working relationships with internal business teams such as Engineering, Supply Chain, Finance and Program Management Problem solve complex issues to root cause and apply corrective action to prevent reoccurrence

  • Understand and comply with import/export regulations

  • Participate in ACE (Achieving Competitiveness Excellence) and apply ACE tools to improve process

  • Promote an ethics-based business culture, managing customer orders in compliance with laws and company policies

Qualification:

Basic Qualifications:

  • Must be pursuing a Bachelor's or Master's Degree in Program Management, Supply Chain Management, Business Administration or related fields from an accredited institution

  • Must have GPA of 3.0 or higher

  • Must have completed 30 hours of college coursework

Preferred Qualifications:

  • Strong administrative, organization and problem solving skills

  • Excellent verbal and written communication skills

  • Thrives in a fast-paced customer service environment

  • Microsoft Office necessary

  • SAP is a plus

Education: Pursuing a Bachelor's or Master's Degree in Program Management, Supply Chain Management, Business Administration or related fields from an accredited institution

Nothing matters more to UTC Aerospace Systems than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Qualification:

Basic Qualifications:

  • Must be pursuing a Bachelor's or Master's Degree in Program Management, Supply Chain Management, Business Administration or related fields from an accredited institution

  • Must have GPA of 3.0 or higher

  • Must have completed 30 hours of college coursework

Preferred Qualifications:

  • Strong administrative, organization and problem solving skills

  • Excellent verbal and written communication skills

  • Thrives in a fast-paced customer service environment

  • Microsoft Office necessary

  • SAP is a plus

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.