United Technologies Corporation Sales Director - Customer Service - Military Aftermarket Americas in Windsor Locks, Connecticut

Job ID: 63667BR

City: Windsor Locks

State: Connecticut

Country: United States

Category: Aftermarket & Sales

Job Type: Full Time

Description:

Please note that the posting location of this requisition is for Windsor Locks, CT and for Charlotte, NC.

When the global aerospace community looks for ideas and solutions to its biggest challenges, they turn to the people of UTC Aerospace Systems. We design, invent and deliver the most advanced and diverse range of aerospace systems on the market. We are inventors. We are manufacturers. We work in space exploration, commercial air travel, defense and rescue applications. Always learning and pushing the boundaries, we are an undisputed industry leader that continually sets the bar higher and higher. Come soar with us.

Every second a plane takes off with UTC Aerospace Systems equipment onboard. From space exploration and defense to today’s more electric, more intelligent, more integrated aircraft – our systems make modern flight possible. And by “make it possible,” we mean: we start it, power it, control it, ventilate it, quiet it, land it, stop it and monitor it. We have more than 41,000 employees across 150 countries working at the forefront of technological innovation. Thanks to their efforts, our global reach and our market-leading position, we do big things no one else can do.

At UTC Aerospace Systems, we’re ushering in a new era of customer service, with sophisticated tools that enable real-time customer connections and service anticipation techniques. We combine these innovations with responsive repair performance, product support and issue resolution for our global customers. Anytime. Any place. It’s this kind of best-in-class support that has kept our customers coming back for the past 100 years. Want to join the largest aftermarket network in the industry, with more than 50 maintenance, repair and overhaul (MRO) locations across 26 countries? You can learn from the best while bringing your fresh perspective and enthusiasm for customer service to our team. If those closest to you would use the words “reliable” and “dependable” to describe you, you could be a good fit for our team!

Responsibility for most UTC Aerospace Systems products for US OEM customers and US Government customers. Lead UTC Aerospace Systems sales activity and business development efforts for these major customer segments in order to meet UTAS sales team objectives. In addition to meeting annual sales and order objectives, this Sales Director will also be responsible for creating business growth and cross-SBU opportunities, and overall customer satisfaction for customers in their scope of responsibility. The Sales Director will have significant interactions with very senior levels at customers and with UTC Aerospace Systems senior management. The Sales Director will be responsible for Customer Sales Managers (CSM’s) for these customer segments and will be responsible for their overall efforts to grow military sales and orders: large complex deals, long term agreements, new and incremental business pursuits and sustaining efforts to accelerate velocity of transactional business.

Responsibilities include but not limited to:

New Business Growth

  • Develop and maintain customer sales forecasts and achieve Customer segment orders / sales plans for Spare Parts, GSE, MRO and Strategic Long Term Agreements

  • Responsible for leading the CSM team to ensure continued marketing/selling UTC Aerospace aftermarket products and services to assigned customers.

  • Identify business opportunities and develop strategies for achieving business objectives

  • Support CSM team and engage to ensure successful proposal activities and negotiations to closure

  • Manage the customer segment strategy by understanding the marketplace and competition, identify, develop and execute initiatives to maximize market sector sales and margin growth (protect and grow). Develop short, medium and long term strategies to protect and grow the market.

  • Know the customer’s organization, culture, structure, key decision makers and the customer decision making process. Maintain detailed market sector analysis including products, customers, market trends, fleet sizes etc. for use by the Data Analytics team.

Customer/Territory Management

  • Provide recommendations to support repair, spares and inventory forecast/planning and corporate strategy initiatives

  • Responsible for managing a positive business relationship with assigned customers

  • Drive Customer Satisfaction results

  • Own the Aftermarket customer interface for UTC Aerospace Systems for military customers

  • Facilitate resolution of customer satisfaction issues leveraging functional Customer Service groups and product line program management

  • Lead Business Reviews and Executive visits as required

  • Maintain Executive briefing documents and strategy documents for assigned customers as needed

Responsible for providing full compliance to any local Government policies and the UTC code of Ethics and that their responsibilities and actions comply and support these policies.

In all areas of responsibility which have a direct impact on the health and safety of employees and the environment, assure that appropriate safeguards are in place and that the UTC Policy and Principles on Human and Natural Resources Protection is fully supported and implemented.

  • Ensure strict compliance with all UTC ethics, export controls and EH&S requirements.

  • Promote the use/benefits of the ACE quality system; support the development, and continuous improvement of Customer Service key processes.

  • Ensure the active use of the ACE toolsets.

Qualification:

Minimum Qualifications :

  • At least 8 years of experience in sales related to aerospace or aviation activities.

  • Significant Military sales experience with OEM and US government customers

  • Demonstrated experience at developing and closing significant long term agreements with OEM’s and US Government on Military Aftermarket business, including forming PBL agreements

  • Demonstrated experience in making sound judgments.

  • Demonstrated success in strategic leadership, creating strategic actions and acting on them, forward thinking, drive to continuously and proactively improve the team.

  • Ability to facilitate and manage change effectively.

  • Experience presenting and interacting with executive leadership.

  • Must have experience in reporting on all types of business metrics with clear knowledge on how to improve business performance.

  • Must have a comprehensive knowledge of finance, program management, marketing principles and practices, a thorough understanding of related industry practices

  • Must have the ability to meet, establish and maintain supportive relationships of high level technical and non-technical customer personnel.

Preferred Qualifications:

  • Graduate degree preferred.

Due to federal regulation or contracting requirements, this position is only available to U.S. persons.

Education:

  • BS/BA in Business, Engineering or related field is required.

Nothing matters more to UTC Aerospace Systems than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

UTAS4220184

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Qualification:

Minimum Qualifications :

  • At least 8 years of experience in sales related to aerospace or aviation activities.

  • Significant Military sales experience with OEM and US government customers

  • Demonstrated experience at developing and closing significant long term agreements with OEM’s and US Government on Military Aftermarket business, including forming PBL agreements

  • Demonstrated experience in making sound judgments.

  • Demonstrated success in strategic leadership, creating strategic actions and acting on them, forward thinking, drive to continuously and proactively improve the team.

  • Ability to facilitate and manage change effectively.

  • Experience presenting and interacting with executive leadership.

  • Must have experience in reporting on all types of business metrics with clear knowledge on how to improve business performance.

  • Must have a comprehensive knowledge of finance, program management, marketing principles and practices, a thorough understanding of related industry practices

  • Must have the ability to meet, establish and maintain supportive relationships of high level technical and non-technical customer personnel.

Preferred Qualifications:

  • Graduate degree preferred.

Due to federal regulation or contracting requirements, this position is only available to U.S. persons.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.