United Technologies Corporation Associate, Customer Service-Entry Level in Wilson, North Carolina

Job ID: 64247BR

City: Wilson

State: North Carolina

Country: United States

Category: Aftermarket & Sales

Job Type: Full Time

Description:

When the global aerospace community looks for ideas and solutions to its biggest challenges, they turn to the people of UTC Aerospace Systems. We design, invent and deliver the most advanced and diverse range of aerospace systems on the market. We are inventors. We are manufacturers. We work in space exploration, commercial air travel, defense and rescue applications. Always learning and pushing the boundaries, we are an undisputed industry leader that continually sets the bar higher and higher. Come soar with us.

As part of the Sensors & Integrated Systems (SIS) team, you'll help support the development of the next generation of more intelligent, more integrated and more reliable solutions that enhance aircraft safety and performance in the most rigorous flight conditions. We have 100 years of experience, a phenomenal product portfolio, state-of-the-art test labs and the resources to make your ideas shine.

At UTC Aerospace Systems, we’re ushering in a new era of customer service, with sophisticated tools that enable real-time customer connections and service anticipation techniques. We combine these innovations with responsive repair performance, product support and issue resolution for our global customers. Anytime. Any place. It’s this kind of best-in-class support that has kept our customers coming back for the past 100 years. Want to join the largest aftermarket network in the industry, with more than 50 maintenance, repair and overhaul (MRO) locations across 26 countries? You can learn from the best while bringing your fresh perspective and enthusiasm for customer service to our team. If those closest to you would use the words “reliable” and “dependable” to describe you, you could be a good fit for our team!

Job Responsibilities:

  • Proactively research and resolve issues and questions that arise pertaining to the account by effectively communicating with both internal and external customers in a timely and professional manner.

  • Champion customer needs while ensuring organizational goals are met

  • Conduct diligent Purchase Order reviews; including the review of reps and certifications, and execute the order loading into SAP

  • Ensure quality flows down at the beginning of the order to ensure conformity process is correct prior to shipment of product

  • Support demand management process by ensuring delivery dates are appropriately loaded in the SAP system and are aligned and reconciled including prioritization of orders through the factory

  • Manage customer returns through the proper return channel in SAP.

  • Work closely with Operations for status updates, customer unique requirements, and delivery of product to meet customer expectations.

  • Assist FSS (Financial Shared Services) with accounts receivable issues and manage overdue balance to drive on-time payments

  • Customer portal management for multiple customers

  • Facilitate and lead weekly customer communication efforts and support metric tracking and applicable reporting requirement

  • Follow departmental procedures, company policies, export/import requirements with a high degree of fidelity and accuracy.

  • Participate in and contribute to Contracts Customer Support process development and improvement activities utilizing ACE (Achieving Competitive Excellence) operating system tools

  • Perform various reporting activities and other duties/projects as directed

Qualification: Basic Qualifications:

  • 1-2 years experience in customer service, contracts administration, project management or similar business related assignment, preferably Aviation experience and/or with FAR (Federal Acquisition Regulation), ITAR (International Traffic in Arms Regulation) and US Government contracting

  • Working experience with computer skills required; preferably with MS Office applications (Excel, Word, Access) and e-mail

Additional Experience:

  • SAP experience preferred

  • Strong Communication Skills

Background check and/or drug screen notification

Nothing matters more to UTC Aerospace Systems than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen. Note: Background check required (re-hires who have been gone for <1 year). Background check and drug screen required (every external new hire in the U.S.)

Education:

  • BA/BS degree required

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Qualification:

Basic Qualifications:

  • 1-2 years experience in customer service, contracts administration, project management or similar business related assignment, preferably Aviation experience and/or with FAR (Federal Acquisition Regulation), ITAR (International Traffic in Arms Regulation) and US Government contracting

  • Working experience with computer skills required; preferably with MS Office applications (Excel, Word, Access) and e-mail

Additional Experience:

  • SAP experience preferred

  • Strong Communication Skills

Background check and/or drug screen notification

Nothing matters more to UTC Aerospace Systems than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen. Note: Background check required (re-hires who have been gone for <1 year). Background check and drug screen required (every external new hire in the U.S.)

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.