United Technologies Corporation APU Customer Support Engineer (CSE) in West Palm Beach, Florida

Job ID: 63663BR

City: West Palm Beach

State: Florida

Country: United States

Category: Aftermarket & Sales

Job Type: Full Time

Description:

The sky has no limits.

Flight is an instrument of human progress. It not only gets people where they want to go, it carries humanity to places it never thought possible.

At Pratt & Whitney, you’ll be part of an evolving, globally diverse company that’s moving fast to shape the future of aviation. Customers all over the world depend on our technology and the people behind it. As part of the team at Pratt & Whitney, you’ll help answer today’s challenges in powered flight while shaping and supporting tomorrow’s solutions.

This is a unique opportunity to support the Auxiliary Power Unit (APU) business as a Customer Support Engineer (CSE) in the P&W Military Customer Support & Services organization. Seeking a motivated self-starter to lead ongoing efforts to support numerous APU world-wide military customers and coordinate technical issue resolution among many Value Stream groups within the P&W/P&W Canada/Hamilton Sundstrand Poland APU business. Responsibilities include:

-Provide timely responses to numerous technical questions to ensure uninterrupted daily flight operations.

-Provide critical field issues offsite, potentially at remote locations

-Provide customer technical training and maintenance awareness reviews

-Coordinate field component investigations

-Coordinate resolution of field quality issues

-Document and communicate field issues to customer via position paper

-Resolve technical documents/maintenance manual issues. Provide input and approval for Service Bulletins and repair procedures.

-Compile, manage and analyze field reliability data, and customer/supplier technical data

-Lead outsourcing efforts to create and sustain Fleet Management Tools and systems.

-Provide input to part/component provisioning levels

-Monitor and manage customer satisfaction

-Lead FAA 21.3 reporting processes and formal reviews for all TSO APU’s

-Support Original Equipment Manufacturer and Aftermarket APU’s and LRU’s for quality and technical dispositions, including tracking and analysis of these dispositions

  • Support engineering change processes by providing field support impacts and field implementation plans

-Support of worldwide approved repair facilities.

-Aid in the set up and correlation requirements for new ARF’s (Approved repair facility).

Qualification:

Basic Qualifications:

  • 6+ years with aircraft/engine and/ or maintenance/mechanic experience

· Bachelor's degree engineering or related technical field

· 2+ years’ experience reporting technical topics

  • US Citizenship required due to Federal contract regulations

Preferred Qualifications:

  • Knowledge of auxiliary power unit (APU) operation

· Experience with APU maintenance on-off aircraft, troubleshooting, assembly-disassembly, inspection, support equipment and technical manuals

· Experience with root cause analysis/investigations and technical report writing

· Ability to effectively address customer technical enquiries and drive them to closure by due date

· Excellent communication skills and ability to coordinate activities across functional groups/departments

· Experience providing technical training

Education: BS degree in engineering or related technical field

PWRSR

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Qualification:

Basic Qualifications:

  • 6+ years with aircraft/engine and/ or maintenance/mechanic experience

· Bachelor's degree engineering or related technical field

· 2+ years’ experience reporting technical topics

  • US Citizenship required due to Federal contract regulations

Preferred Qualifications:

  • Knowledge of auxiliary power unit (APU) operation

· Experience with APU maintenance on-off aircraft, troubleshooting, assembly-disassembly, inspection, support equipment and technical manuals

· Experience with root cause analysis/investigations and technical report writing

· Ability to effectively address customer technical enquiries and drive them to closure by due date

· Excellent communication skills and ability to coordinate activities across functional groups/departments

· Experience providing technical training

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.