United Technologies Corporation Product Marketing Specialist in Syracuse, New York

Job ID: 77748BR

City: Syracuse

State: New York

Country: United States

Category: Marketing, Corporate Careers

Job Type: Full Time

Description:

UTC Climate, Controls & Security is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable and high-performance buildings. UTC Climate, Controls & Security is a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide.

Carrier is the world’s leader in high-technology heating, air-conditioning and refrigeration solutions. Carrier is a part of UTC Climate, Controls & Security, a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide.

This unique role will be responsible for supporting RC Commercial Applied Parts sales by providing technical support to both external and internal customers. This role requires working with customers via phone, Salesforce CRM or email to understand applied parts technical issues, and provide service parts application solutions. This position requires attention to detail, strong HVAC applied product and system understanding.

RESPONSIBILITIES:

  • Provide technical support for Commercial Applied customers and service group

  • Interface for RC and other product groups regarding technical issues on Commercial Applied products (parts)

  • Work with Quoting group to identify suppliers, parts or alternatives

  • Work with purchasing team to resource parts as necessary

  • Complete new part set ups for all new CMA parts

  • Work with RC Engineering, service and factory support teams in developing spare parts for new equipment and for resolution of field problems

  • Work with purchasing and planning regarding parts obsolescence issues

  • Assist with aftermarket product development

  • Develop and provide training on new product and service offerings

Qualification:

  • Competency in Commercial HVAC and control systems

  • Familiar with Carrier Applied equipment (16, 17, 19 and 23 series equipment)

  • Good communication skills including the ability to interact with internal departments (Engineering, Product Management, etc.) as well as with suppliers and customers

  • Combination of excellent technical skills, strong business understanding, strong self-direction, and excellent interpersonal/influencing skills to enable them to effectively work across the Carrier organization and with customers

  • Capable of reading product blueprints/drawings

  • Experience with the Carrier systems is a plus: C10, EPIC, Windchill, quoting system, Salesforce CRM

  • Ability to manage multiple projects and priorities

  • Problem solving ability

  • Proficiency in Microsoft Office, especially Excel and Access desired

Education:

  • BA/BS Technical/Engineering degree or equivalent with 4 years technical/engineering/service experience

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Qualification:

  • Competency in Commercial HVAC and control systems

  • Familiar with Carrier Applied equipment (16, 17, 19 and 23 series equipment)

  • Good communication skills including the ability to interact with internal departments (Engineering, Product Management, etc.) as well as with suppliers and customers

  • Combination of excellent technical skills, strong business understanding, strong self-direction, and excellent interpersonal/influencing skills to enable them to effectively work across the Carrier organization and with customers

  • Capable of reading product blueprints/drawings

  • Experience with the Carrier systems is a plus: C10, EPIC, Windchill, quoting system, Salesforce CRM

  • Ability to manage multiple projects and priorities

  • Problem solving ability

  • Proficiency in Microsoft Office, especially Excel and Access desired

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Thank you for your interest in a career at United Technologies! We will soon upgrade to an improved job application system to simplify the apply experience. You will still be able to apply to any of our current job openings through December 18, 2018. On January 2, 2019, our new and improved job application system will launch; please check back on that date to see all of our job openings.