United Technologies Corporation Sr Assoc, Svc Contract&Wnty in Rockford, Illinois

Job ID: 71555BR

City: Rockford

State: Illinois

Country: United States

Category: Aftermarket & Sales

Job Type: Full Time

Description:

When the global aerospace community looks for ideas and solutions to its biggest challenges, they turn to the people of UTC Aerospace Systems. We design, invent and deliver the most advanced and diverse range of aerospace systems on the market. We are inventors. We are manufacturers. We work in space exploration, commercial air travel, defense and rescue applications. Always learning and pushing the boundaries, we are an undisputed industry leader that continually sets the bar higher and higher. Come soar with us.

At UTC Aerospace Systems, we’re ushering in a new era of customer service, with sophisticated tools that enable real-time customer connections and service anticipation techniques. We combine these innovations with responsive repair performance, product support and issue resolution for our global customers. Anytime. Any place. It’s this kind of best-in-class support that has kept our customers coming back for the past 100 years. Want to join the largest aftermarket network in the industry, with more than 50 maintenance, repair and overhaul (MRO) locations across 26 countries? You can learn from the best while bringing your fresh perspective and enthusiasm for customer service to our team. If those closest to you would use the words “reliable” and “dependable” to describe you, you could be a good fit for our team!

When the global aerospace community looks for ideas and solutions to its biggest challenges, they turn to the people of UTC Aerospace Systems. We design, invent and deliver the most advanced and diverse range of aerospace systems on the market. We are inventors. We are manufacturers. We work in space exploration, commercial air travel, defense and rescue applications. Always learning and pushing the boundaries, we are an undisputed industry leader that continually sets the bar higher and higher. Come soar with us. At UTC Aerospace Systems, we're ushering in a new era of customer service, with sophisticated tools that enable real-time customer connections and service anticipation techniques. We combine these innovations with responsive repair performance, product support and issue resolution for our global customers. Anytime. Any place. It's this kind of best-in-class support that has kept our customers coming back for the past 100 years. Want to join the largest aftermarket network in the industry, with more than 50 maintenance, repair and overhaul (MRO) locations across 26 countries? You can learn from the best while bringing your fresh perspective and enthusiasm for customer service to our team. If those closest to you would use the words reliable and dependable to describe you, you could be a good fit for our team! The Asset Management Services (AMS) Group is within the UTC Aerospace Systems Central Customer Service organization and provides commercial customers with non-traditional programs to help effectively manage the cost of operating and maintaining their aircraft and engine fleets. This position is a part of the Commercial Spares administration department. The individual will be assigned customer accounts with responsibility to customers and management to ensure adherence to contractual requirements, delivery schedules and financial objectives. Primary Responsibilities: • Management of customer contracts/purchase orders for aftermarket requirements supporting UTC Aerospace Systems products used on commercial aircraft platforms. • Extensive internal interface with various support organizations within UTC Aerospace Systems. • Focal point for customer communications regarding spares activity. • Travel as required to provide direct customer support. • Some after hour support during nights, weekends and holidays for customer emergencies as required.

• Bachelors degree required • MBA degree is a plus

• 1-3 years customer service/contracts experience • Ability to communicate effectively and professionally with customers digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick leaner and open minded. Nothing matters more to UTC Aerospace Systems than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen. EEO/AAP Statement United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Qualification:

  • 1-3 years customer service/contracts experience

  • Ability to communicate effectively and professionally with customers digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick leaner and open minded.

Nothing matters more to UTC Aerospace Systems than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Education:

  • Bachelors degree required

  • MBA degree is preferred

Nothing matters more to UTC Aerospace Systems than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

At this time, UTC Aerospace Systems will not sponsor a new applicant for employment authorization for this position.

UTAS4220182

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Qualification:

  • 1-3 years customer service/contracts experience

  • Ability to communicate effectively and professionally with customers digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick leaner and open minded.

Nothing matters more to UTC Aerospace Systems than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.