United Technologies Corporation Senior Associate, Service Contract & Warranty in Rockford, Illinois

Job ID: 77739BR

City: Rockford

State: Illinois

Country: United States

Category: Aftermarket & Sales

Job Type: Full Time

Description:

When the global aerospace community looks for ideas and solutions to its biggest challenges, they turn to the people of UTC Aerospace Systems. We design, invent and deliver the most advanced and diverse range of aerospace systems on the market. We are inventors. We are manufacturers. We work in space exploration, commercial air travel, defense and rescue applications. Always learning and pushing the boundaries, we are an undisputed industry leader that continually sets the bar higher and higher. Come soar with us.

Role Overview

This position is for an established Service Contract & Warranty Administration professional. Administers and provides proper contract fulfillment per the department’s standard policies. Reviews estimates, advises customers on basic contractual rights, analyzes data, and develops simple bids and reports related to service contracts and product warranties.

Specific responsibilities of this role include:

  • Administers and provides proper contract fulfillment to ensure that company policies, legal requirements, and customer specifications are met.

  • Advises customers of basic contractual rights and obligations related to contracts and agreements

  • Analyzes data and updates databases containing historical information regarding contracts and agreements to identify problems and improve overall performance.

  • Ensures that established quality and customer satisfaction goals are achieved.

  • Customer contact to provide proper contract fulfillment in accordance with company policies, legal requirements, and customer specifications.

  • Examines purchase orders against performance requirements and delivery schedules to ensure accuracy and completeness.

  • Advises management of contractual rights and obligations.

  • Compiles and analyzes data.

  • Maintains historical information.

Qualification:

  • 3+ years of customer service/contracts experience

Nothing matters more to UTC Aerospace Systems than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note: A Background check and a drug screen are required for every external new hire in the U.S.

A re-hire will be drug screened if it has been 12 months since they were last employed by UTC.

Education: Requirements – Basic Qualifications

  • Bachelor Degree

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Qualification:

  • 3+ years of customer service/contracts experience

Nothing matters more to UTC Aerospace Systems than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note: A Background check and a drug screen are required for every external new hire in the U.S.

A re-hire will be drug screened if it has been 12 months since they were last employed by UTC.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Thank you for your interest in a career at United Technologies! We will soon upgrade to an improved job application system to simplify the apply experience. You will still be able to apply to any of our current job openings through December 18, 2018. On January 2, 2019, our new and improved job application system will launch; please check back on that date to see all of our job openings.