United Technologies Corporation Service Account Manager in Muncie, Indiana

Job ID: 67788BR

City: Muncie

State: Indiana

Country: United States

Category: Aftermarket & Sales

Job Type: Full Time

Description:

UTC Climate, Controls & Security is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable and high-performance buildings. UTC Climate, Controls & Security is a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide

Building automation systems that make sense! Automated Logic is a total energy solutions provider. For more than 30 years, we have been dedicated to designing easy-to-use building automation systems that provide the highest possible energy efficiency, while ensuring occupant comfort. Through our global team of company branches and independently-owned dealers, we offer industry-leading technology with local, on-the-ground service that is hard to beat.

RESPONSIBILITIES:

Specific responsibilities for this position include:

  • Coordinate and manage work to be performed for the customer

  • Ensure profitable execution of all service delivery plans and owner direct installation work

  • Effectively manage cash flow, costs billings and receivables.

  • Consistently oversee billings of portfolio in a timely manner in a format that meets the customer’s expectations

  • Maintain profitability goals and positive cash flow within the portfolio

  • Effectively communicate financial status to the Service Operations Manager and/or Service Manager

  • Ensure that the existing customer base is satisfied and renewal rates are attained.

  • Perform, implement, and monitor corrective actions to employee or customer complaints

  • Monitor Customer feedback and take appropriate action

  • Effectively manage the team of Service Specialists and/or Service Project Engineer(s) or Manager(s), as required

  • Ensure department’s timely completion of required training

Qualification:

  • Excellent written and verbal communication skills

  • Must be well organized and excellent time management skills

  • Must be able to multitask – be able to work on multiple tasks/ projects at one time

  • Strong ability to problem solve

  • Able to build and foster a strong and proactive team environment

  • Able to coach and mentor employees

  • Must be well organized and excellent time management skills

  • Prior experience in HVAC and/or Building Automation preferred

Education:

  • College degree preferred

  • AA/AS degree with 5–10+ years relevant experience

  • BA/BS degree with 2–5+ years relevant experience

  • MA/MS degree with 0–2+ years relevant experience

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Qualification:

  • Excellent written and verbal communication skills

  • Must be well organized and excellent time management skills

  • Must be able to multitask – be able to work on multiple tasks/ projects at one time

  • Strong ability to problem solve

  • Able to build and foster a strong and proactive team environment

  • Able to coach and mentor employees

  • Must be well organized and excellent time management skills

  • Prior experience in HVAC and/or Building Automation preferred

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.