United Technologies Corporation Customer Service Account Specialist in Minneapolis, Minnesota

Job ID: 66134BR

City: Minneapolis

State: Minnesota

Country: United States

Category: Aftermarket & Sales

Job Type: Full Time

Description:

UTC Climate, Controls & Security is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable and high-performance buildings. UTC Climate, Controls & Security is a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide.

Det-Tronics is a $150M technologically innovative, projects-based global P&L protecting customers in many challenging environments with high end flame and gas detection products and systems. Det-Tronics is a part of the Fire Security Products business and has a global footprint with manufacturing sites in the U.S. and sales presence in all key geographies.

Det-Tronics is searching for a Customer Service Account Specialist. This role will have total responsibility to accurately manage the commercial side of domestic and international orders, both standard products as well as highly customized projects. This requires a clear understanding of the customer requirements, structure of the order as well as all commercial needs for prompt shipment or export. This position works directly with customers and the sales team on order issues and is responsible for problem analysis, communication and resolution.

RESPONSIBILITIES:

Order management and prioritization

  • Maintain a comprehensive understanding of all pending and open orders within the assigned territory

  • Align and prioritize material availability with customer request promptly and clearly communicating any deviations and resolution

  • Coordinate with Production scheduler to prioritize, move or delay pending orders to customer need without disrupting order flow

  • Communicate with customers to arrange and pull in orders that can be shipped earlier than originally promised

Customer interface

  • Communicate regularly and professionally with all customers

  • Build rapport and relationships with primary customer contacts

  • Coordinate with Project Mangers to maintain timely execution of custom orders

  • Create a sense of team with assigned Regional Sales Managers

  • Use available reports to understand and grow sales within the region

Process focus

  • Review order status and ensure consistency and alignment to customer need

  • Review and maintain all customer specific account data and ensure alignment in all business systems with agreements and approved customer requests.

  • Monitor and ensure that orders are entered on time and accurately

  • Identify product issues, understand resolution timing and communicate the business message to customers

  • Create documented standard work instructions for each customer account

  • Perform other duties as assigned

Qualification:

Strong computer skills, communication, organizational and interpersonal skills and the ability to operate calmly and successfully in a fast-paced environment are essential.

In order to be successful in this role, candidate must have the ability to work towards a vision using solid judgment and strong multitasking skills discerning the important from the urgent and an empowerment mindset. This person must also exhibit a strong voice and have the ability to stay focused in a chaotic environment as well as having strict and consistent process adherence.

Candidate must have excellent written and verbal skills, and an open attitude for continuous improvement. Ability to perform under stress and meet expectations, to work cooperatively and respectfully with others, to work (when necessary) overtime and occasional weekends and the ability to take and follow process is essential. Must be able to perform essential job functions safely and work within established company guidelines.

Bilingual Spanish speaker preferred.

Education:

  • Bachelor’s Degree (or equivalent experience) plus a minimum of two to five year’s relevant experience required

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Qualification:

Strong computer skills, communication, organizational and interpersonal skills and the ability to operate calmly and successfully in a fast-paced environment are essential.

In order to be successful in this role, candidate must have the ability to work towards a vision using solid judgment and strong multitasking skills discerning the important from the urgent and an empowerment mindset. This person must also exhibit a strong voice and have the ability to stay focused in a chaotic environment as well as having strict and consistent process adherence.

Candidate must have excellent written and verbal skills, and an open attitude for continuous improvement. Ability to perform under stress and meet expectations, to work cooperatively and respectfully with others, to work (when necessary) overtime and occasional weekends and the ability to take and follow process is essential. Must be able to perform essential job functions safely and work within established company guidelines.

Bilingual Spanish speaker preferred.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.