United Technologies Corporation Customer Service Manager in Lewisburg, Tennessee

Job ID: 77599BR

City: Lewisburg

State: Tennessee

Country: United States

Category: Aftermarket & Sales

Job Type: Full Time

Description:

UTC Climate, Controls & Security is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable and high-performance buildings. UTC Climate, Controls & Security is a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide.

Carrier is the world’s leader in high-technology heating, air-conditioning and refrigeration solutions. Carrier is a part of UTC Climate, Controls & Security, a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide.

GENERAL RESPONSIBILITIES:

If you thrive in a fast-paced environment and are looking for an opportunity to develop your customer service career, then we have a great opportunity for you. We are seeking a motivated, resourceful, process and people-oriented leader in our Lewisburg, TN location. This position will be responsible for providing leadership and supervision to a team of customer service representatives that manage accounts for a select group of distributors or a defined skill se. You will utilize email, phone and written communications to assist your direct reports and customers with their questions. Come work in a fast-paced, high volume, team environment where you can leverage your leadership skills, decision-making abilities, and technical aptitude.

Specific Responsibilities for this position include:

  • Manage all aspects of customer service requests in accordance with company policies and processes. .

  • Manage backlogs timely

  • Manage daily/monthly requirements to meet forecasts

  • Provide training to new customers (internal and external) for new or enhanced systems that support customer service and sales efforts.

  • Work closely with many areas of the company to meet customer expectations.

  • Drive change in all areas of the business to minimize gaps and eliminate possible turn backs that support servicing the customer.

Qualification:

  • 5+ years of customer service/account management experience, supervision experience or project leadership skills preferred)

  • Background in Residential and Commercial HVAC applications, products and systems is desired

  • Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools (Salesforce.com/Avaya experience preferred)

  • Experience working in SAP

  • Proficiency in Microsoft Office products (Excel, Word)

  • Superior follow-up and follow-through skills

  • Superior business judgment/decision-making skills

  • Strong verbal and written communication skills; exceptional interpersonal skills

  • Ability to analyze unlike information and draw conclusions/recommendations

  • High degree of self-motivation to recognize, address and improve business practices

  • Sense of urgency, self-initiative, commitment and sense of ownership

  • Highly organized and flexible with the ability to prioritize customers’ demands and requirements while meeting Company objectives

  • Ability to communicate and interact with varying levels of management with different business units/ matrix approvals

Education:

  • BA/BS degree in Business, Marketing or technical discipline with 0 – 2+ years’ experience

  • AA/AS degree in Business, Marketing or technical discipline with 1 – 3 + years’ experience

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Qualification:

  • 5+ years of customer service/account management experience, supervision experience or project leadership skills preferred)

  • Background in Residential and Commercial HVAC applications, products and systems is desired

  • Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools (Salesforce.com/Avaya experience preferred)

  • Experience working in SAP

  • Proficiency in Microsoft Office products (Excel, Word)

  • Superior follow-up and follow-through skills

  • Superior business judgment/decision-making skills

  • Strong verbal and written communication skills; exceptional interpersonal skills

  • Ability to analyze unlike information and draw conclusions/recommendations

  • High degree of self-motivation to recognize, address and improve business practices

  • Sense of urgency, self-initiative, commitment and sense of ownership

  • Highly organized and flexible with the ability to prioritize customers’ demands and requirements while meeting Company objectives

  • Ability to communicate and interact with varying levels of management with different business units/ matrix approvals

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Thank you for your interest in a career at United Technologies! We will soon upgrade to an improved job application system to simplify the apply experience. You will still be able to apply to any of our current job openings through December 18, 2018. On January 2, 2019, our new and improved job application system will launch; please check back on that date to see all of our job openings.