United Technologies Corporation Energy Operations Center (EOC) Technical Service Manager - EcoEnergy in Kennesaw, Georgia

Job ID: 66462BR

City: Kennesaw

State: Georgia

Country: United States

Category: Aftermarket & Sales

Job Type: Full Time

Description:

UTC Climate, Controls & Security is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable and high-performance buildings. UTC Climate, Controls & Security is a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide.

Building automation systems that make sense! Automated Logic is a total energy solutions provider. For more than 30 years, we have been dedicated to designing easy-to-use building automation systems that provide the highest possible energy efficiency, while ensuring occupant comfort. Through our global team of company branches and independently-owned dealers, we offer industry-leading technology with local, on-the-ground service that is hard to beat.

UTC EcoEnergy runs a remote Service desk based out of India for managing the Energy Management operations of customers in US. Eco Energy is looking for technical service manager with Mechanical / HVAC / Controls having field experience.

RESPONSIBILITIES:

  • Engaging with India based Helpdesk team for Service desk operations

  • Engaging with customers and customer’s vendors on the Service Desk related activities

  • Transitioning of customer’s services from current vendor to EcoEnergy (process and technical)

  • Ongoing service desk delivery - Engage with the customers (weekly & monthly) on:

  • Ongoing service desk operations

  • Insights related to operational & technical improvements based on analytics

  • Engage with customer’s energy management related vendors and become their trusted partner to enable better services together to the customer

  • Lead team of technical support specialists in providing solutions to clients

Qualification:

  • Should have exposure to Field HVAC/control systems operational knowledge

  • Basic understanding of data analytics / statistics on energy related data

  • 10-12 Years of Experience in operating and maintaining Controllers/HVAC system / AHUs/Pumps for Retail & commercial buildings

  • Hands-on experience in implementing energy savings measures in Retail/Hospitality/ Commercial Building sector

  • Understanding of ASHRAE and other relevant standards

  • Service desk experience/familiarity

  • Prior experience in working with India/offshore based teams to deliver services in US would be added advantage

CORE COMPETENCIES:

  • Customer Service management

  • Vendor engagement management

  • Operational & technical expertise of core system –HVAC assets/ BMS control systems/AHUs/RTUs/Chillers/ Pumps etc.

  • Good written and oral communication skills in English

Education:

  • Bachelor's degree required

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Qualification:

  • Should have exposure to Field HVAC/control systems operational knowledge

  • Basic understanding of data analytics / statistics on energy related data

  • 10-12 Years of Experience in operating and maintaining Controllers/HVAC system / AHUs/Pumps for Retail & commercial buildings

  • Hands-on experience in implementing energy savings measures in Retail/Hospitality/ Commercial Building sector

  • Understanding of ASHRAE and other relevant standards

  • Service desk experience/familiarity

  • Prior experience in working with India/offshore based teams to deliver services in US would be added advantage

CORE COMPETENCIES:

  • Customer Service management

  • Vendor engagement management

  • Operational & technical expertise of core system –HVAC assets/ BMS control systems/AHUs/RTUs/Chillers/ Pumps etc.

  • Good written and oral communication skills in English

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.