United Technologies Corporation Senior Associate - Customer Service in Fort Worth, Texas

Job ID: 74530BR

City: Fort Worth

State: Texas

Country: United States

Category: Aftermarket & Sales

Job Type: Full Time

Description:

When the global aerospace community looks for ideas and solutions to its biggest challenges, they turn to the people of UTC Aerospace Systems. We design, invent and deliver the most advanced and diverse range of aerospace systems on the market. We are inventors. We are manufacturers. We work in space exploration, commercial air travel, defense and rescue applications. Always learning and pushing the boundaries, we are an undisputed industry leader that continually sets the bar higher and higher. Come soar with us.

At UTC Aerospace Systems, we’re ushering in a new era of customer service, with sophisticated tools that enable real-time customer connections and service anticipation techniques. We combine these innovations with responsive repair performance, product support and issue resolution for our global customers. Anytime. Any place. It’s this kind of best-in-class support that has kept our customers coming back for the past 100 years. Want to join the largest aftermarket network in the industry, with more than 50 maintenance, repair and overhaul (MRO) locations across 26 countries? You can learn from the best while bringing your fresh perspective and enthusiasm for customer service to our team. If those closest to you would use the words “reliable” and “dependable” to describe you, you could be a good fit for our team!

Serves as customer interface on product status and delivery. Responsible for management of customer expectations through the overall administration of customer orders from initial receipt to shipment of the product. This position represents a key interface to UTAS Landing Systems division customers requiring the use of excellent interpersonal skills to build and maintain strong customer relationships and to resolve issues involving material supply and shipments.

Primary Responsibilities :

  • Provides timely, professional and exceptional customer service with responsiveness (within 24 hours) on all customer inquiries from quotes through customer receipt

  • Manages all aspects of customer orders including reporting, expedites, reschedules, bottleneck processing, credit releases and all other customer service activities to support business initiatives following established SIOP processes

  • Responsible for reviewing and processing customer orders; determine ways to improve the process

  • Supports and encourages customers to utilize EDI activities including Spec 2000, Portal, and Aeroxchange usage

  • Drives enhancements in department efficiency including improving customer OTD with communication with customer

  • Supports customer AOG to meet maximum of 4 hour response time

  • Supports successful new programs and service execution in the market including retrofit or field repairs

  • Achieves operational excellence through the deployment of ACE (continuous improvement) and consistently demonstrates a commitment to continuous improvement

  • Supports and implements all ITC initiatives; promotes strong ethical culture and sustains best-in-class Ethics and Compliance

  • Provides backup support while other team members are out of the office

  • Performs other duties as assigned

Working Environment:

  • Office.

Qualification:

Basic Qualifications:

  • General understanding of basic business principles

  • Proficient in Microsoft Outlook, Excel, and Word

  • Demonstrated success in internal/external customer communication

  • Must be able to verify U.S. Person Status as defined by International Traffic in Arms Regulations (ITAR)

Preferred:

  • Aerospace/Aircraft industry experience

  • SAP experience (no requirement of MS Access)

  • Demonstrated knowledge of techniques for data analysis, integration and management, extraction, transformation, loading, and verification

  • Reading, interpreting, and writing eXtensible Markup Language (XML)

  • SIOP process experience

  • International experience

Education:

  • Bachelor's Degree from an Accredited Institution

Nothing matters more to UTC Aerospace Systems than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

  • Background check and drug screen required (every external new hire in the U.S.)

  • Drug Screens for re-hires only performed for previous employees who have been gone from company for more than 1 year

UTAS4220182

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Qualification:

Basic Qualifications:

  • General understanding of basic business principles

  • Proficient in Microsoft Outlook, Excel, and Word

  • Demonstrated success in internal/external customer communication

  • Must be able to verify U.S. Person Status as defined by International Traffic in Arms Regulations (ITAR)

Preferred:

  • Aerospace/Aircraft industry experience

  • SAP experience (no requirement of MS Access)

  • Demonstrated knowledge of techniques for data analysis, integration and management, extraction, transformation, loading, and verification

  • Reading, interpreting, and writing eXtensible Markup Language (XML)

  • SIOP process experience

  • International experience

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.