United Technologies Corporation Customer Technical Service Engineer in East Hartford, Connecticut

Job ID: 01279023

City: East Hartford

State: Connecticut

Country: United States

Category: Engineering

Job Type: Full Time

Description:

Date Posted:

2018-11-26-08:00

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Responsibilities/Accountabilities

Pratt and Whitney (P&W) is currently seeking a knowledgeable Engineer to join the NGPF Customer Technical Service Department's team of highly skilled Engineers. The focus is this team is to handle and resolve technical issues for PW1100G-JM /1400G-JM hardware in order to ensure engine safety and to maintain a high-reaching advantage relative to operational parameters such as Delays and Cancellations (D&C’s), In-Flight-Shut-Down (IFSD) rate, reduction of operator maintenance burden, etc. You will coordinate closely with various P&W engineering groups, PW Customer Programs & PW field offices to support technical issues and monitor our growing fleet of Airbus A320/21 NEO aircraft powered by the PW1100G-JM engines this position resides in the Troubleshooting Team.

Responsibilities will include:

  • Working directly with airlines worldwide to help them resolve technical issues relative to the operation and performance of the PW1100G-JM /1400G-JM engine.

  • Working closely with field offices, customer support, engineering and performance to support investigations and/or questions from the field.

  • Analyzing PW1100G-JM /1400G-JM operational events to resolve root cause utilizing Digital Flight Data Recorder (DFDR) data, fault messages and fault codes along with airframe generated reports such as the Post Flight Report (PFR) and various Gas Path Advisory (GPA) reports.

  • Providing troubleshooting advice to airlines around the world through usage of the PW1100G-JM /1400G-JM Troubleshooting Manual (TSM) and the Aircraft Maintenance Manual (AMM).

  • Monitoring the fleet to identify potential emerging issues relating to engine control and the Electronic Engine Control (EEC) to escalate to management accordingly.

  • Ensuring prompt investigation closure for engine operational events. Provide closure reports to the customer, airframer and authorities in a timely manner when required.

  • Identifying and incorporating improvements to the TSM based on lessons learned and customer feedback.

  • Providing technical material and/or on-site support for regional forums and conferences.

  • Supporting on-time delivery of key metrics for EagleNet case closures, In-Service Reportable Occurrences (ISRO’s) reports and event investigation reports.

  • 10% travel

To be successful in this position, you should have the following experience:

Basic Qualifications:

  • BS Degree in Mechanical Engineering, Electrical Engineering, Systems Engineering or Aerospace Engineering

  • 4 years’ troubleshooting or aerospace power plant engineering experience

  • 2 years’ Technical Writing experience

Preferred Qualifications:

  • Advanced Degree

  • Excellent Judgment and professional maturity

  • The ability to create positive relationships and craft clear communication

Our diversity strategy is to build a workforce and environment where every employee is valued so innovation and creativity thrive and to ensure that all employees are engaged and empowered.

Pratt & Whitney does not sponsor any non-US Person.

Pratt & Whitney is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

Qualification:

United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

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