United Technologies Corporation Sr Assoc, Svc Contract&Wnty in Cedar Rapids, Iowa
Job ID: 01333514
City: Cedar Rapids
Country: United States
Category: Aftermarket & Service
Job Type: Full Time
United States of America
HIA32: Cedar Rapids, IA 400 Collins Rd NE , Cedar Rapids, IA, 52498-0505 USA
At Collins Aerospace, we’re dedicated to relentlessly tackle the toughest challenges in our industry – all to redefine aerospace.
Created in 2018 through the combination of two leading companies– Rockwell Collins and United Technologies Aerospace Systems – we’re driving the industry forward through technologically advanced and intelligent solutions for global aerospace and defense. Every day we imagine ways to make the skies and the spaces we touch smarter, safer and more amazing than ever. Together we chart new journeys, reunite families, protect nations and save lives. And we do it all with some of the greatest talent this industry has to offer.
We are Collins Aerospace and we hope you join us as we REDEFINE AEROSPACE.
Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means we’re helping passengers reach their destination safely. We’re connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.Role Overview
This position is for an established Service Contract & Warranty Administration professional. Administers and provides for proper contract and warranty fulfillment. Reviews estimates, advises customers on basic contractual rights, analyzes data, and develops simple bids and reports related to service contracts and product warranties.
Serves as customer liaison for assigned customers, managing all elements of customer relationship activities. Has direct responsibility for customer metrics such as sales, on time delivery and customer acceptance/satisfaction. May be responsible to prepare proposals and negotiate contracts for programs that are primarily hardware with a limited amount of non-recurring effort. This role directly affects the relationship between the company and the customer.
Provide moderately complex quotes (Catalog net / list / pre-approved Sales Bulletins; standard and previously negotiated Ts & Cs). Validate customer PO against basic / standard and previously negotiated contractual terms negotiating with the customer any issues identified. Work with appropriate functions within the company to achieve delivery lead times to satisfy customer's requirements. This includes utilizing an established network of internal contacts in other areas of the business. Interacts with customer prior to and/or after sale developing and maintaining positive partner relationships. Aware of customers business and operating environment. Begins to recognize add-on growth opportunities for assigned accounts. Proactively gathers customer information, assures timely response to requests, and develops solution to customer specific issues. May help develop customer presentations. Supports forecasting team by providing timely info on changes in customer production changes/requirements. Receives general instruction on new projects or assignments. Work is reviewed for soundness of judgment and overall adequacy. Develops solutions to a variety of problems of moderate scope and complexity, referring to defined procedures and practices to determine appropriate action. Responsible for measuring performance to customers on many dimensions. Area of focus is root cause and development of corrective actions. Continue to develop and use analytical skills to perform data analysis to create resolutions to positively impact performance to all customers and/or serve as a precedent for future decisions.
Job Skills & Attributes:
Customer Service Orientation - Generally applies fundamental service techniques and adheres to proper customer procedures when interacting with customers.
Dependability - Demonstrates the ability to follow through with work assignments and support management's policies and procedures.
Detail Orientation - Is able to provide the status of work assignments at any time and can quickly produce any documentation or information that is needed.
Information Management - Uses various software packages to maintain and update documents and records.
Judgment - Demonstrates the ability to base decisions on factual information and sound logic.
Relationships - Displays a compassionate attitude toward the needs of others.
Strategic Thinking - Has a firm understanding of the organization's competitive strengths and weaknesses.
Stress Tolerance - Remains professional during stressful situations.
Candidates for this role should possess a Bachelor’s degree or three years of prior relevant experience
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.
Some of our competitive benefits package includes:
• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution
• Tuition reimbursement
• Life insurance and disability coverage
• And more
Apply now and be part of the team that’s redefining aerospace, every day.
United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Click on this link to read the Policy and Terms
United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
Thank you for your interest in a career at United Technologies! We will soon upgrade to an improved job application system to simplify the apply experience. You will still be able to apply to any of our current job openings through December 18, 2018. On January 2, 2019, our new and improved job application system will launch; please check back on that date to see all of our job openings.