United Technologies Corporation Otisline Customer Service Rep in Bloomfield, Connecticut
Job ID: 01334218
Country: United States
Category: Aftermarket & Service
Job Type: Full Time
United States of America
OT325: NSP - BLOOMFIELD, CT 212 WEST NEWBERRY RD, BLOOMFIELD, CT, 06002 USA
Otis, a United Technologies company, is the world leader in reliable, efficient and technologically advanced elevators, escalators and people-moving systems. Our revolutionary Gen2® elevators, energy-saving ReGen™ drives and NCE “green” escalator have clearly set the industry standard for innovation, safety and performance. More than 2.4 million Otis elevators and escalators are currently in operation throughout 200 different countries. We are proud to have a global team that continues to rise to the challenges of a fast-moving company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures. So just imagine where we can take you!
The Otis Americas HQ OTISLINE Department in Bloomfield, CT has an opening for a customer service representative. OTISLINE® is a unique, quality-driven, customer-focused environment. OTISLINE® employees work directly for Otis, and are experts in the elevator industry. We operate 24 hours a day, 365 days a year to deliver outstanding service to our customers. Commitment and teamwork are important to our customers, mechanics, local offices, and the OTISLINE® team.
Receive, document, and process telephone calls from customers, mechanics, elevator phones and Otis local offices using an ACD phone system and mainframe data terminal.
Ensure the timely dispatching of service mechanics and may be required to escalate requests to Otis field management.
Work on other tasks as necessary such as, elevator phone programming and ACE (quality management system).
- High school diploma
Candidate must demonstrate a strong familiarity with computers and basic application familiarity.
Excellent customer services skills, including professional phone etiquette and the ability to handle difficult customer and trapped elevator passengers.
Excellent communication skills, including speaking, listening and writing as well as attention to detail and the ability to follow standard processes and procedures is a requirement.
Ability to attain and maintain department performance metrics (such as number of calls per hour, log-in / out times, quality monitoring).
Metrics and acceptable performance standards are established by management which reserves the right to modify them at any time.
Candidate must be able to adhere to assigned work schedules, including but not limited to assigned shift, hours and days off.
Candidate must also be able to work regularly scheduled weekends and holidays. Regular attendance, including the ability to start assigned shift on-time, is mandatory.
Candidate must possess the ability to type at least 25 wpm with accuracy.
Candidate must be able to work well in a call center and team environment and understand shift work and its requirements; including willingness to handle evening shifts, weekends and holidays.
United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Click on this link to read the Policy and Terms
United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
Thank you for your interest in a career at United Technologies! We will soon upgrade to an improved job application system to simplify the apply experience. You will still be able to apply to any of our current job openings through December 18, 2018. On January 2, 2019, our new and improved job application system will launch; please check back on that date to see all of our job openings.