United Technologies Corporation PWES CRM Coordinator in Windsor Locks, Connecticut

Job ID: 50687BR

City: Windsor Locks

State: Connecticut

Country: United States

Category: Quality

Job Type:


Every second a plane takes off with UTC Aerospace Systems equipment onboard. From space exploration and defense to today’s more electric, more intelligent, more integrated aircraft – our systems make modern flight possible. And by “make it possible,” we mean: we start it, power it, control it, ventilate it, quiet it, land it, stop it and monitor it. We have more than 41,000 employees across 150 countries working at the forefront of technological innovation. Thanks to their efforts, our global reach and our market-leading position, we do big things no one else can do.

Do you want to be a part of a global business, creating innovative solutions for the aerospace industry’s biggest customers? This is the core of what we do in the Electric, Environmental & Engine Systems (ES) business. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems, or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, ES focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

ES is seeking a highly motivated individual to provide full time Quality Assurance for the PurePower® programs sold to Pratt & Whitney. The PWES CRM (Customer Returned Material) Coordinator will plan, direct & coordinate CRMs from customer removal through investigation closure. In addition, this individual will support quality assurance and continuous improvement initiatives. Responsibilities include:

  • Coordinate activities to track and return hardware from the customer back to the supplier.

  • Provide CRM metrics to support internal and customer meetings.

  • Support the PurePower® removal meetings.

  • Support customer meetings and implementation of corrective actions to improve CRM metrics.

  • Participate in investigations to determine compliance with quality management system standards, configuration assurance, contractual, customer and business requirements.

  • Participate with Integrated Product Teams (IPT) to drive resolution of quality issues which may impact product performance and/or delivery results. Develop and implement corrective and preventive actions.

  • Participate in process reviews for areas of improvement and cost avoidance. Knowledge of ACE operating system a plus.

  • Participate in benchmarking and other forms of advanced analysis to ensure process capability levels are achieved.

  • Participate on cross-functional teams for effective root cause analysis, corrective and preventative action development.


2-5 years experience in a quality or technical role.

  • Demonstrated analytical and complex problem solving skills.

  • Exceptional communication skills, both written and verbal. Ability to communicate at all levels of the organization.

  • Experience using sound judgment and decision making to consider relative benefits versus risk.

  • Ability to assess performance to make improvements and drive corrective action.

  • This job is best suited for a self-motivated individual with the ability to multi-task in a faced paced and dynamic environment. This individual must possess a positive "can do" attitude, have a passion for continuous improvement and be decisive.

  • SAP knowledge a plus.

  • CQE a plus.

  • ACE Associate Certification a plus.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.