United Technologies Corporation Customer Account Manager in Monroe, North Carolina

Job ID: 54250BR

City: Monroe

State: North Carolina

Country: United States

Category: Aftermarket & Service: Service Contracts

Job Type:

Description:

Every second a plane takes off with UTC Aerospace Systems equipment onboard. From space exploration and defense to today’s more electric, more intelligent, more integrated aircraft – our systems make modern flight possible. And by “make it possible,” we mean: we start it, power it, control it, ventilate it, quiet it, land it, stop it and monitor it. We have more than 41,000 employees across 150 countries working at the forefront of technological innovation. Thanks to their efforts, our global reach and our market-leading position, we do big things no one else can do.

At UTC Aerospace Systems, we’re ushering in a new era of customer service, with sophisticated tools that enable real-time customer connections and service anticipation techniques. We combine these innovations with responsive repair performance, product support and issue resolution for our global customers. Anytime. Any place. It’s this kind of best-in-class support that has kept our customers coming back for the past 100 years. Want to join the largest aftermarket network in the industry, with more than 50 maintenance, repair and overhaul (MRO) locations across 26 countries? You can learn from the best while bringing your fresh perspective and enthusiasm for customer service to our team. If those closest to you would use the words “reliable” and “dependable” to describe you, you could be a good fit for our team!

This is an exciting opportunity to be part of the UTAS Non-UTAS Repair Sites (NURS). NURS is experiencing rapid growth, with a continually expanding customer base for time & material and flight hour overhaul & repair programs. We are seeking a Customer Account Manager to be the focal point for ensuring customer satisfaction for units repaired within the supplier network. The Account Manager will work closely with the Fleet Managers, Finance and Technical teams to drive customer service levels and act as the owner for all issues the customer may experience during the process.

The focus of this position will be both tactical and strategic with primary focus on the control of components input into the NURS vendor portfolio. It is expected that you will use the ACE tools and be proficient in communications and data analysis.

Duties include:

  • Drive key operational performance requirements for NURS customers including both airline and engine overhaul centers.

  • Consistent, complete and accurate communication of account information and delivery commitments to customers and supporting organizations

  • Follow up on all customer requests in a timely and effective manner

  • Track and measure the performance results. Provide and present quarterly progress reports and business reviews to customers and Fleet Managers as required.

  • Coordinate between Supplier Team and Fleet Management to enable successful delivery performance and ensure “one voice” to the customer

  • Work with Fleet Management to prioritize critical customer needs and identify issues that will impact them

  • Continually develop process improvement initiatives based upon review of on-going operations

  • Generate and manage sales orders in SAP including account financials in accordance with contractual obligations

  • AOG support and availability during off business hours as required

Qualification: Minimum of 5 years experience in aerospace aftermarket sales, marketing or customer service.

Candidate must have excellent skills in the following competencies:

  • Writing, verbal, and presentation skills

  • Interpersonal, teaming, and adaptability

  • Customer focus and influence ability, contract management and execution including financial compliance

Some travel required.

Education: Associate's Degree required. Bachelor's degree or above preferred.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Qualification:

Minimum of 5 years experience in aerospace aftermarket sales, marketing or customer service.

Candidate must have excellent skills in the following competencies:

  • Writing, verbal, and presentation skills

  • Interpersonal, teaming, and adaptability

  • Customer focus and influence ability, contract management and execution including financial compliance

Some travel required.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.