United Technologies Corporation Supply Chain - Account Specialist Pratt & Whitney in East Hartford, Connecticut
Job ID: 50623BR
City: East Hartford
Country: United States
Category: Supply Chain: Procurement
The Global Supply Chain team is responsible for working closely with suppliers across the world to ensure we deliver affordable, high-quality parts that meet our customer's dynamic needs. Our team fosters an internal environment that thrives on utilization of the UTC ACE operating system, while coaching and supporting the supply base to ensure they meet our quality standards and achieve success in their lean journey. We are looking for a candidate with strong leadership and communication skills with the ability to work in a challenging environment. The candidate should able be able to provide a high level of customer focus while meeting business objectives.
The role of Account Specialist is both exciting & challenging. This position is in the Thrust Reverser/EBU group and requires exceptional problem-solving skills & the ability to build efficient working relationships across the many P&W functional groups; Quality, Materials, Continuous Improvement, Production Readiness, Engineering, MCL, ESA, Global Work Share (GWS) and multiple suppliers. Strong communication skills, specifically conversational, email, telephone, & occasional presentation, are desired. Delighting customers is a must by providing timely and accurate updates via the most desired communication means.
The Account Specialist is responsible for all aspects of supplier relationships, including delivery and quality performance, cost and inventory management, 6-Pack reviews and customer satisfaction. An Account Specialist will oversee purchase order execution and product delivery, ensuring placement of on-time schedule agreements, billing adjustments, terminations mitigation & cost reduction goals execution. The Account Specialist must comply with all aspects of the P&W Procurement Manual, GSC Standard Work, UTC Code of Ethics, International Trade Compliance, & Transition Standard Work (TSW).
Additional responsibilities will include close coordination with New Program Integration (NPI) / Development Procurement, Global Transitions, Integrated Commodity Management Team (ICMT) leaders, Production Incorporation Product Team (PIPT) leaders, and Product IPT’s to effect a smooth transition of new Next Generation Product Family (NGPF) hardware from development into full production as well as resolution of producibility and quality issues on key commercial and additional military programs. The role also offers the opportunity to engage with the relevant Strategic Sourcing team and participate in long term sourcing decisions.
The role of Account Specialist also requires the long-distance interaction with Regional Office personnel such as Delivery Assurance Specialists, Supplier Quality Assurance Representatives (SQAR’s), MCL, ESA, Continuous Improvement Specialists, & the Global Workshare (GWS) “Buyers & Planners” providing procurement & materials management for the commodities. As an Account Specialist, you’ll be responsible to ensure GWS’s quotation, cost analysis/price justification, market share appropriations, & placement of schedule agreements are completed on-time & in compliance with all appropriate regulations & procedures.
An Account Specialist is also responsible for reducing all forms of quality & delivery turn backs through weekly QCPC / MRP turn back meetings. The Account Specialist is also accountable to implement effective Delivery/Quality Clinics (DQC’s) with suppliers, as required. The Account Specialist will attend and support Vendor Corrective Action Board (VCAB) meetings to resolve quality issues, & attend & support Business Unit Reviews (BUR’s) focused on delivery, & Purchasing Operation Review’s (POR's) to communicate efforts that reduce product cost.
Foster active daily use of the ACE operating system through ACE tool usage to improve EH&S, quality, delivery, financial, employee engagement, and customer satisfaction. Actively drive Supplier Gold by participating in supplier improvement activities, & Critical Supplier Reviews (CSR’s).
Bachelor's degree with 6 + years of supply chain experience
Master's degree with 4 + years of supply chain experience
US Citizenship is required for this position
Bachelors Degree in Operations, Supply Chain Management or Engineering
MBA or advanced degree
Experience communicating throughout all executive and non-executive levels of the organization
Expert in written communication, including Microsoft PowerPoint
Working knowledge of SAP
Strong organizational and interpersonal skills
Microsoft Office tools
Travel requirements vary between 15% - 20%
United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.