United Technologies Corporation Commercial Engines Program Quality Manager in East Hartford, Connecticut

Job ID: 50820BR

City: East Hartford

State: Connecticut

Country: United States

Category: Quality: Quality Assurance

Job Type:

Description:

As the NGPF production ramp continues to accelerate, this exciting opportunity as a GTF Program Quality Manager is suited for someone looking for a challenge. Primary activity involves the leadership and project support engaging a geographically diverse supply chain, engine assembly and customer base. The ultimate objective is to drive a multitude of program quality activities that evolve our products from flight testing to full rate revenue service engine production.

Qualified candidates will provide support, leadership, and direction with emphasis on team building amongst the Module Centers, P&W Suppliers and Partners, Industrial and Engine Centers. They will be able to communicate effectively and possess strong tactical leadership and business acumen. The Program Quality Manager will excel at forward thinking while driving activities and projects forward in a customer focused manner; thus meeting the demands of a complex manufacturing environment.

Job responsibilities include:

  • The establishment of program quality metrics and tracking within the IPMT and at each passport gate

  • Participation with program teams during all phases of propulsion system design, development, certification, production and in-service customer support

  • Providing assistance to the Integrated Program Management Team (IPMT)

  • Program office support for transactional quality issues associated with in-service customers; link from the IPMT to the Component Integrated Product Team (CIPT) quality representatives

  • Product escape resolution, guidance, and development hardware support

  • Support for compliance activities for Program Risk Management and reporting in compliance with Passport requirements

  • Ensuring regulatory, government, customer and program related quality requirements are satisfied

  • Support for product certification activities, Materials Review Board processes, and aftermarket (MRO) actions for PMA and/or STC

  • Leading and contributing to program office Achieving Competitive Excellence (ACE) goals

  • Developing standard work to document program quality processes, including but not limited to customer requirement assessment, customer interface relationship, etc.

  • Supporting process and product oversight of non-conformance activity for part producers to identify and remedy adverse trending and emerging product issues

  • Utilizing Customer Market Feedback Analysis (MFA), customer scorecard sustainment to ensure compliance with Program Management Instruction (PMI), and ACE tool use (QCPC, Std. Work, MFA, etc.) to support internal and external continuous improvement goals

  • Participation in escape management process to ensure the proper allocation of resources, identification of root cause drivers, suspect population definition, corrective actions and proper communication with external airframe customers.

  • Program office representative for DIVE, Problem Resolution Team (PRT), and audit finding closeout reviews to ensure issue recurrence elimination

  • Source Transition Review Board member for product transitions within supply base

  • Review and propose changes to P&W’s quality management system to support changes required with new business agreements and ensure implementation of customer and supplier/partner quality plans which foster the achievement of program office delivery, cost, and quality objectives

  • External, outward looking, “Voice of the Customer” advocate for Operations-based teams working on process control, escape management, and related quality improvement initiatives.

Education Requirements:

Bachelors Degree required; Engineering, Quality Systems Management Degree preferred or appropriate operations discipline

Masters Degree preferred; Engineering, M.B.A., Math/Statistics or Industrial Management

Work Experience Requirements: Sound business judgment, strong organizational leadership, team building, interpersonal, communications, writing and presentation skills are required for success. A working understanding of quality system requirements, knowledge of AS9100 requirements, and a thorough knowledge of the ACE operating system or similar continuous improvement methodology are essential. A demonstrated performance of past productivity and a high degree of computer literacy is also required. A broad knowledge of the quality, engineering, procurement, and manufacturing disciplines is necessary.

This person must have the capability and personal skills to interface seamlessly with all levels of P&W Management within quality, with other (external) organizations, and with major business units within P&W and UTC.

10+ years of quality assurance or manufacturing operations experience with special emphasis on those processes and procedures associated with direct part producer support, especially those associated with the casting and forging processes; knowledge of Quality Management System and supplier quality management systems are required.

Qualification:

Sound business judgment, strong organizational leadership, team building, interpersonal, communications, writing and presentation skills are required for success. A working understanding of quality system requirements, knowledge of AS9100 requirements, and a thorough knowledge of the ACE operating system or similar continuous improvement methodology are essential. A demonstrated performance of past productivity and a high degree of computer literacy is also required. A broad knowledge of the quality, engineering, procurement, and manufacturing disciplines is necessary.

This person must have the capability and personal skills to interface seamlessly with all levels of P&W Management within quality, with other (external) organizations, and with major business units within P&W and UTC.

10+ years of quality assurance or manufacturing operations experience with special emphasis on those processes and procedures associated with direct part producer support, especially those associated with the casting and forging processes; knowledge of Quality Management System and supplier quality management systems are required.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.