United Technologies Corporation Associate Customer Account Representative - Transactional Aftermarket in East Hartford, Connecticut
Job ID: 51057BR
City: East Hartford
Country: United States
Category: Sales: Inside Sales
A key role in Pratt & Whitney's Transactional Aftermarket organization, the customer service associate will provide pre-delivery and after-sale support to Pratt & Whitney's aerospace customers. This support includes spare part product ordering, availability tracking and delivery for operational commercial engine programs.
Key responsibilities of this position include but are not limited to:
Supporting customer spare part requirements for operational commercial engines.
Overseeing logistics and communications from order placement to shipment tracking.
Utilizing SAP and database tools to perform sales transactions and analyses.
Interfacing with a wide range of functional groups across Pratt & Whitney to respond to customer inquiries in order to meet specified requirements.
Associate's degree in a business-focused operations discipline or a related field of study with 1-3+ years of relevant work experience
Bachelor's degree in a business-focused operations discipline or a related field of study with 0-2+ years of relevant work experience
Proficiency in SAP and Microsoft Access
A demonstrated history of displaying the following competencies in day-to-day academic or work experience: customer focus, communication, teamwork, problem solving and taking initiative
Advanced proficiency in Microsoft Office applications - Excel and PowerPoint specifically
United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.