United Technologies Corporation Global Security Products North America Training Leader in Costa Mesa, California

Job ID: 51035BR

City: Costa Mesa

State: California

Country: United States

Category: Aftermarket & Service: Technical Product Training

Job Type:


UTC Climate, Controls & Security is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable and high-performance buildings. UTC Climate, Controls & Security is a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide.

The Global Security Products (GSP) group at UTC Climate, Controls & Security develops a comprehensive product portfolio to protect buildings, people and assets; providing innovative security products that include advanced software and hardware, IP solutions, wireless communications, electronic locking systems, and mobile applications. Among its leading brands are Lenel, Interlogix, Supra and Onity offering robust security and life safety systems, and affordable, flexible lock and key management solutions.


The GSP North America training leader directly supervises 7-10 learning associates supporting the Lenel & Interlogix university and serves as a functional champion across all training processes in GSP North America.. He/She will be responsible for developing and implementing a comprehensive performance-based learning and development strategy for internal clients as well as channel partners across multiple business models. Primary duties may include, but are not limited to:

  • Serves as the primary learning leader providing solutions to the GSP North America organization for both technical products and non-technical sales development training such as business acumen, sales and coaching, etc.

  • Leads transformational or process improvement initiatives for GSP’s Learning and Education initiatives

  • Conducts the analysis, design, development and evaluation of learning solutions via blended delivery methods including but not limited to instructor led classroom, virtual classroom, self-directed e-learning, etc to maximize value of investment in learning initiatives

  • Develops and implements a strategic plan and long range strategic initiatives for the department including the ability to effectively translate them into specific tactics, action plans and deliverables

  • Hires, trains, coaches, counsels and evaluates performance of direct reports, including remote based employees and appropriately addresses human resources issues and transformational opportunities as needed

  • Manages third-party vendors for both content development and training delivery as needed

  • Develops various learning delivery models to engage the students, continually improve effectiveness of training and development programs and leverages technology to enhance and optimize the learning opportunities

  • Develops and perform against metrics and analytics that measure ROI and impact of learning programs

  • Serve as business partner to internal functions like HR, Sales and other Training organizations in UTC

  • Provide coaching and translation of resources (source files, knowledge, vendor relationships) to improve the training and education programs for non-Lenel business units



  • 5+ years direct supervisory responsibility of trainers and administration personnel, including remote team members – the position requires proven transformational leadership skills.

  • Advanced knowledge in adult learning, instructional design processes and education platform such as online learning software and learning management system (LMS)

  • Ability to recognize gaps and champion formal needs assessment for the organization, customers and employees

  • Experience translating requirements into plans and milestones, directing and implementing, and presenting formal oral and written status to internal stakeholders/management.

  • Ability to respond to external and internal market needs including partnering with senior management to synthesize appropriate strategies and responses.

  • Ability to effectively communicate in writing and verbally with solid negotiation skills.

  • Must possess a high degree of self-reliance, initiative, creativity and ability to broaden horizon / thinking vs official job description.

  • Ability to grasp new ideas and change direction quickly in a fast-paced environment including staying ahead of trends in the learning and development arena and translate as applicable.

  • Result-driven attitude and highly developed transformational leadership ability.

  • Must have the ability to maintain confidentiality and enjoy working independently without close supervision

Desired Qualifications:

  • Learning Management experience within a Software, Manufacturing or similar industry environment

  • Experience leading teams through transformational and change management initiatives

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.