United Technologies Corporation Product Support Engineer in Burnsville, Minnesota
Job ID: 44831BR
Country: United States
Category: Field Service Operations
Job Type: Full-Time
UTC Aerospace Systems is one of the world's largest suppliers of technologically advanced aerospace and defense products. We design, manufacture and service systems and components and provide integrated solutions for commercial, regional, business and military aircraft, helicopters and other platforms. We are also a major supplier to international space programs.
Every second a plane takes off with UTC Aerospace Systems equipment onboard. From space exploration and defense to today’s more electric, more intelligent, more integrated aircraft – our systems make modern flight possible. And by “make it possible,” we mean: we start it, power it, control it, ventilate it, quiet it, land it, stop it and monitor it. We have more than 41,000 employees across 150 countries working at the forefront of technological innovation. Thanks to their efforts, our global reach and our market-leading position, we do big things no one else can do.
As part of the Sensors & Integrated Systems (SIS) team, you'll help develop the next generation of more intelligent, more integrated and more reliable solutions that enhance aircraft safety and performance in the most rigorous flight conditions. We have 100 years of experience, a phenomenal product portfolio, state-of-the-art test labs and the resources to make your ideas shine. Come soar with us.
The Air Data, MEMs and Flight Management Systems group is currently seeking to add a Product Support Engineer to the team. A Product Support Engineer is a technical expert in the assigned product lines at a system and component level, and has a detailed understanding of the related contractual requirements of the applicable Product Support Agreements. S/he is a customer facing employee who ensures that our Operators and OEM customers are satisfied with our products and services, and must be able to balance customer expectations with the needs of the business.
Product Support Engineers’ duties include but are not limited to:
Aftermarket technical support for our products and systems to Airlines, OEMs and other customers, including support of product and system troubleshooting.
Monitoring and analysis of in-service reliability and maintenance cost for our products and systems.
Customer and Employee training regarding our products and systems.
Creation, revision, and distribution of Maintenance Document (Technical Publications) for our products and systems.
Support product development and deployment with lessons learned, customer feedback, and Entry-into-Service support.
Representing UTAS technically at Operator and aircraft OEM customer conferences and meetings.
The preferred candidate will possess:
Two to five years in the aerospace/aviation industry.
Excellent written communications, organizational and interpersonal skills.
Experience with electrical/mechanical systems operations and maintenance preferred.
Knowledge of aviation manuals and service bulletins preferred.
United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.