United Technologies Corporation Deployment Specialist in Beverly, Massachusetts

Job ID: 54379BR

City: Beverly

State: Massachusetts

Country: United States

Category: Aftermarket & Service: Product & Technical Service

Job Type:

Description:

UTC Climate, Controls & Security is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable and high-performance buildings. UTC Climate, Controls & Security is a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide.

Carrier is the world’s leader in high-technology heating, air-conditioning and refrigeration solutions. Carrier is a part of UTC Climate, Controls & Security, a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide.

As the world's leading provider of cold chain visibility solutions, Sensitech enables global leaders in Food and Pharmaceuticals to track and monitor assets across the supply chain to protect the integrity of temperature-sensitive products. Sensitech is a wholly owned subsidiary of Carrier Corp., the world's leader in high technology heating, air-conditioning and refrigeration solutions.

Responsible for deployment of programs designed to help companies involved in the manufacture or distribution of temperature sensitive pharmaceutical and food products to monitor and continuously improve their cold chains. The activities of this position involve project management, set up of customized reports, defining standard work procedures, maintenance of tools developed by solution group and training, installation, maintenance and troubleshooting of wireless (Radio Frequency) devices installed at customer site, duplication and escalation of issues. This position also involves significant interaction with a cross functional team, which includes salespeople, hardware and software engineers, IT managers, data analysts, project managers, industrial engineers, food scientists, quality assurance department, and field technicians. Additionally, it involves supporting Sensitech’s large multinational Life Science/Pharmaceutical /Food accounts and Sensitech’s sales process through customer program implementations and on-site technical sales demonstrations.

RESPONSIBILITIES:

  • Executes multiple projects simultaneously to defined department standards using proper project: Initiation, Planning, Execution, Monitoring and Control, and Closure

  • Engages stakeholders and communicates progress

  • Development of internal and customer support materials

  • Installation, maintenance and troubleshooting of wireless (RF) devices installed at customer sites

  • Coordination of internal company resources to support customer pilots and programs

  • Set up of customer software and databases

  • Customer on-site and remote troubleshooting

  • Replicate field issues and collaborate with Field Test Engineer

  • Continuously improve processes to increase team productivity and efficiency

  • Provide input and feedback to the product development team pertaining to customer requests and product enhancements as needed

  • Communicate effectively with other “virtual team” members to ensure collaboration on solutions and swift resolution of problems

  • Other tasks as assigned

Qualification:

  • Strong interpersonal skills and ability to work as part of team

  • Proven capability to adapt personal style, project management approach and methodology to the needs and requirements of the company, customer and specific project

  • SharePoint Expertise, MS Office skills and understanding of database concepts required

  • SQL programming language knowledge is a plus

  • Minimum 3 years’ experience working directly with salespeople and customers

  • Must be organized and detail oriented

  • Creativity, problem-solving skills, strong analytical and communication skills required.

  • Knowledge of Local and Wide Area networking concepts, configurations, systems and TCP/IP protocol, SMTP, POP3, firewall and network security is essential

  • Knowledge of RF/Wi-Fi technology is preferred

  • Up to 25% travel – if needed

Education:

  • Bachelor’s Degree in Computer Science, Business, Engineering

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Qualification:

  • Strong interpersonal skills and ability to work as part of team

  • Proven capability to adapt personal style, project management approach and methodology to the needs and requirements of the company, customer and specific project

  • SharePoint Expertise, MS Office skills and understanding of database concepts required

  • SQL programming language knowledge is a plus

  • Minimum 3 years’ experience working directly with salespeople and customers

  • Must be organized and detail oriented

  • Creativity, problem-solving skills, strong analytical and communication skills required.

  • Knowledge of Local and Wide Area networking concepts, configurations, systems and TCP/IP protocol, SMTP, POP3, firewall and network security is essential

  • Knowledge of RF/Wi-Fi technology is preferred

  • Up to 25% travel – if needed

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.